Terms of Service

Last Updated: November 13, 2025

Welcome to Soulmate! These Terms of Service ("Terms") govern your access to and use of the Soulmate app, website, and related services (collectively, the "Service") operated by small talk labs, inc. ("we," "us," or "our").

By creating a Soulmate account or using the Service, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not accept and agree to be bound by all of the terms of this agreement, please do not use the Service.

1. Acceptance of Terms of Service Agreement

By creating a Soulmate account, whether through a mobile device, mobile application, or computer, you agree to be bound by (i) these Terms of Service, (ii) our Privacy Policy, and (iii) any terms disclosed and agreed to by you when you purchase additional features, products, or services we offer on the Service (collectively, this "Agreement"). If you do not accept and agree to be bound by all of the terms of this Agreement, you should not access or use the Service.

We may make changes to this Agreement from time to time. If we make material changes, we will notify you through the Service or by other means, and the changes will become effective when we post them. Your continued use of the Service after changes become effective means you accept the revised Agreement.

2. Eligibility

You must be at least 18 years old to create an account on Soulmate and use the Service. By creating an account and using the Service, you represent and warrant that:

You are at least 18 years old
You can form a binding contract with small talk labs, inc.
You are not prohibited from using the Service under the laws of the United States or any other applicable jurisdiction
You will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations
You have not been convicted of or pled no contest to a felony or indictable offense (or crime of similar severity), a sex crime, or any crime involving violence
You are not required to register as a sex offender with any state, federal, or local sex offender registry
You have never had your Soulmate account terminated for violating these Terms

3. Your Account

To use Soulmate, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:

Keep your login credentials confidential
Provide accurate, current, and complete information during registration
Promptly update your information to keep it accurate, current, and complete
Notify us immediately of any unauthorized use of your account

You may not:

Share your account with anyone else
Have more than one account
Impersonate another person or entity
Use another person's account
Purchase, sell, trade, or otherwise transfer your account to another person

4. Modifying the Service and Termination

We are constantly updating and improving the Service. We may add or remove features, products, or functionalities, and we may suspend or stop the Service altogether. We may take any of these actions at any time, without notice or liability.

You may terminate your account at any time through your account settings. We may terminate or suspend your account at any time without notice if we believe you have violated these Terms, misused the Service, or behaved in a way that we regard as inappropriate or unlawful.

Upon termination, all rights granted to you under these Terms will immediately cease, and you must delete the app from your device and discontinue use of the Service. Even after your rights under these Terms are terminated, certain sections will remain in effect, including Sections 4, 5, 6, 7, 9, 10, 11, 12, 13, 14, 15, and 16.

5. Safety; Your Interactions with Other Members

Though we strive to encourage a respectful member experience through features like AI-powered matching and member verification, we are not responsible for the conduct of any member on or off of the Service. You agree to exercise caution in all interactions with other members, particularly if you decide to communicate outside of the Service or meet in person.

You are solely responsible for your interactions with other members. You understand that we do not conduct criminal background checks on our members. We also do not inquire into the backgrounds of all of our members or attempt to verify the statements of our members.

We make no representations or warranties as to the conduct or compatibility of members. Soulmate expressly disclaims all liability for any act or omission of any member or other third party.

You agree to take reasonable precautions in all communications and interactions with other members. You should not share your personal information (such as your phone number, address, email address, or financial information) too quickly. Do not share any sensitive or confidential information with other members before you get to know them better. Report any suspicious behavior immediately.

6. Rights We Grant You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service. This license is for the sole purpose of using and enjoying the Service's benefits in a way that these Terms and our usage policies permit. You agree not to use the Service in ways that are not authorized by these Terms.

Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device's settings.

7. Rights You Grant Us

By creating an account, you grant to us a worldwide, perpetual, transferable, sub-licensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify, reformat, incorporate into other works, advertise, distribute, and otherwise make available to the general public information you post, upload, display, or otherwise make available (collectively, "post") on the Service or transmit to other members (collectively, "Content"). Our license to your Content is subject to your rights under applicable law (for example, laws regarding personal data protection to the extent the Content contains personal information as defined by those laws).

You agree that any Content you place or that you authorize us to place on the Service may be viewed by other members and may be viewed by any person visiting or participating in the Service (such as individuals who may receive shared Content from other members).

You agree that all information that you submit upon creation of your account is accurate and truthful and you have the right to post the Content on the Service and grant the license to us above.

You understand and agree that we may monitor or review any Content you post as part of the Service. We may delete any Content, in whole or in part, that in our sole judgment violates these Terms or may harm the reputation of the Service.

Importantly, information you share during your AI conversations—including your responses, preferences, values, and stories—may be used by our AI systems to create match explanations and introductions that are shared with your potential matches. This helps both parties understand compatibility. By using the voice AI features and continuing to use the Service, you consent to this use of your conversation data.

When communicating with our customer care representatives, you agree to be respectful and kind. If we feel that your behavior towards any of our customer care representatives or other employees is at any time threatening, harassing, or offensive, we reserve the right to immediately terminate your account.

In consideration for allowing you to use the Service, you agree that we, our affiliates, and our third-party partners may place advertising on the Service.

By submitting suggestions or feedback to us regarding our Service, you agree that we may use and share such feedback for any purpose without compensating you.

You agree that we may access, preserve, and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation, or disclosure is reasonably necessary, such as to: (i) comply with legal process; (ii) enforce these Terms; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of the Company or any other person.

8. Community Rules and Prohibited Content

By using the Service, you agree that you will not:

A. Use the Service for any harmful or nefarious purpose

Violate these Terms or any applicable law or regulation
Stalk, harass, bully, abuse, defame, threaten, or intimidate anyone
Post or transmit any Content that is false, misleading, defamatory, offensive, abusive, threatening, obscene, vulgar, sexually explicit, pornographic, or hateful
Encourage or promote any activity that violates these Terms
Solicit money, passwords, or personal information from any member

B. Use the Service in any way that could interfere with, disrupt, or negatively affect the Service or other users

Use bots, scripts, crawlers, scrapers, or any other automated means or interface not provided by us to access the Service
Attempt to probe, scan, or test the vulnerability of our Service or any system or network
Circumvent, disable, or otherwise interfere with security-related features or features that prevent or restrict use or copying of any Content
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
Attempt to gain unauthorized access to the Service, other accounts, or computer systems or networks connected to the Service

C. Misuse the Service or Content

Post Content that infringes another person's intellectual property rights, rights of publicity, or privacy rights
Use another person's account or create a false identity on the Service
Create another account if we have already terminated your account
Provide false information when creating your account or profile
Copy, modify, transmit, distribute, or create derivative works of any member Content or our Content
Use the Service to advertise or solicit, promote commercial activities, or sell anything

9. Payment Terms

If you purchase any of our premium features ("Premium Services"), you agree to pay us the applicable fees and taxes. Failure to pay may result in termination of your access to Premium Services. You agree that:

Purchases are final and non-refundable, except as required by law or as specifically stated in these Terms
If you purchase a subscription, you authorize us to charge your payment method on a recurring basis until you cancel
Your subscription continues until cancelled by you or we terminate your access to or use of the Service or Premium Services
We may change our prices at any time. If you have purchased a subscription, price changes will not affect your current subscription period but will apply when your subscription renews
All fees are exclusive of taxes, and you are responsible for all applicable taxes

To cancel a subscription, you must cancel before the end of the current billing period. If you cancel, you will continue to have access to your Premium Services through the end of your billing period, and your subscription will not renew.

California subscribers: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. If you subscribed using your Apple ID, refunds are handled by Apple, not Soulmate. To request a refund, go to iTunes, click on your Apple ID, select "Purchase history," find the transaction, and hit "Report Problem." You can also submit a refund request at https://getsupport.apple.com.

10. Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide us with the following information:

An electronic or physical signature of the person authorized to act on behalf of the copyright owner
A description of the copyrighted work that you claim has been infringed
A description of where the material that you claim is infringing is located on the Service (with sufficient detail for us to find it)
Your contact information
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

Please send copyright infringement notices to: support@smalltalklabs.com

We may terminate the accounts of users who repeatedly infringe copyrights.

11. Disclaimers

SOULMATE PROVIDES THE SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, GRANTS NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE SERVICE (INCLUDING ALL CONTENT CONTAINED THEREIN), INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOULMATE DOES NOT REPRESENT OR WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE, (B) ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED, OR (C) THAT ANY CONTENT OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICE WILL BE ACCURATE, TIMELY OR COMPLETE.

SOULMATE TAKES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER MEMBER OR THIRD PARTY POSTS, SENDS OR RECEIVES THROUGH THE SERVICE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK.

SOULMATE DISCLAIMS AND TAKES NO RESPONSIBILITY FOR ANY CONDUCT OF YOU OR ANY OTHER MEMBER, ON OR OFF THE SERVICE. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL INTERACTIONS WITH OTHER MEMBERS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOULMATE, ITS AFFILIATES, EMPLOYEES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) THE CONDUCT OR CONTENT OF OTHER MEMBERS OR THIRD PARTIES ON, THROUGH, OR FOLLOWING USE OF THE SERVICE; OR (III) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF SOULMATE HAS BEEN ADVISED AT ANY TIME OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOULMATE'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE AMOUNT PAID, IF ANY, BY YOU TO SOULMATE FOR THE SERVICE WHILE YOU HAVE AN ACCOUNT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

13. Indemnity

You agree, to the extent permitted under applicable law, to indemnify, defend, and hold harmless small talk labs, inc., our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorney's fees, due to, arising out of, or relating in any way to your access to or use of the Service, your Content, or your breach of these Terms.

14. Arbitration, Class-Action Waiver, and Jury Waiver

Except where prohibited by law, any disputes, claims, and causes of action arising out of or connected with the Service will be resolved by binding arbitration on an individual basis. This means that you waive any right to have disputes resolved in court by a judge or jury, and you waive your right to participate in a class action, class arbitration, or any other representative proceeding.

Before you or we commence an arbitration, you or we must first send a written notice of the dispute to the other party, and we must attempt to informally resolve the dispute for at least 30 days. If the dispute is not resolved informally within 30 days, either party may initiate arbitration.

The arbitration will be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association ("AAA"). The arbitration will be held in the state where you reside or another mutually agreed location. The arbitrator will apply the laws of the State of Delaware, without reference to its conflict of laws principles.

15. Governing Law

The laws of the State of Delaware, without regard to its conflict of laws rules, shall govern these Terms and any dispute that arises between you and Soulmate.

16. Venue

For any claims for which arbitration is inapplicable or unenforceable, you and Soulmate agree to submit to the personal jurisdiction of and venue in the state and federal courts in Wilmington, Delaware.

17. Entire Agreement; Other

These Terms, along with the Privacy Policy and any terms disclosed to you if you purchase or have purchased additional features, products, or services we offer on the Service, contain the entire agreement between you and Soulmate regarding your use of the Service. If any provision of these Terms is held invalid, the remainder of these Terms shall continue in full force and effect. The failure of Soulmate to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You agree that your Soulmate account is non-transferable and all of your rights to your account and its Content terminate upon your death. No agency, partnership, joint venture, fiduciary, or other special relationship or employment is created as a result of these Terms, and you may not make any representations on behalf of or bind Soulmate in any manner.

18. Contact Information

For questions about these Terms or the Service, please contact us:

Email: support@smalltalklabs.com