Privacy Policy

Last Updated: November 13, 2025

Welcome to Soulmate's Privacy Policy. We know privacy policies can be lengthy, but we've worked hard to make this one clear and straightforward. We want you to understand how we collect, use, and protect your data as you use our intelligent dating service.

1. Who We Are

Soulmate is operated by small talk labs, inc., a Delaware corporation.

2. Where This Privacy Policy Applies

This Privacy Policy applies to all websites, mobile applications, events, and other services operated under the Soulmate brand. Whether you're chatting with our AI, reviewing potential matches, or using any of our features, this Policy covers it all.

For simplicity, we refer to all of these as the "Service" throughout this Privacy Policy.

3. Data We Collect

To help you find meaningful connections through our AI-powered matching system, we need to collect certain information about you. Here's what we collect and why:

Data You Provide to Us

Account Data
When you create an account, we collect basic information such as your email address, phone number, and date of birth to set up and secure your account.

Profile Data
To power our matching algorithm, you provide details about yourself including your gender, interests, preferences, location, and what you're looking for in a partner. Some of this information may be considered sensitive in certain jurisdictions, such as details about your preferences, beliefs, or lifestyle. By providing this data, you consent to our use of it as described in this policy.

Conversation Data
You have voice conversations with our AI agents as part of your profile building and "stories" experience. These voice recordings are transcribed, analyzed, and stored to understand you better and power our matching system.

Photos and Media
Any photos, videos, or other media you upload to your profile.

Purchase Data
If you make purchases through our service, we collect transaction details including what you purchased, the date, and price. Payment information is handled securely through our payment processors.

Communications
When you contact our support team or have conversations with other matched members through the Service, we collect and store the content of those communications, including messages exchanged between you and your matches.

Survey and Feedback Data
When you participate in surveys, research studies, or provide feedback, we collect your responses.

Data Generated or Automatically Collected

Usage Data
We collect information about how you interact with our service, including features you use, actions you take, and time spent on the platform.

Device Data
Information about your device including device type, operating system, browser type, IP address, and device identifiers.

Audio Data
When you use voice features, we collect audio recordings from your device's microphone. These recordings are transcribed and processed by our AI systems and third-party services (including ElevenLabs for voice processing and OpenAI for analysis).

Location Data
With your permission, we collect location data to show you matches in your area. You can control location permissions through your device settings.

Cookies and Similar Technologies
We use cookies and similar tracking technologies to recognize you, remember your preferences, understand how you use our service, and improve your experience.

Push Notifications
If you grant permission, we collect device tokens to send you push notifications about matches and important updates.

Data From Third Parties

Third-Party Services
We may receive information about you from our business partners and service providers.

4. How We Use Your Data

We use the data we collect for the following purposes:

To Provide and Improve Our Service

For Safety and Security

For Communication

For Analytics and Research

For Legal Compliance

5. How We Share Data

We do not sell your personal information. We only share your data in the following circumstances:

With Other Members
Your profile information is shared with potential matches identified by our AI system. When we make an introduction, both parties receive information about why you're compatible. Importantly, information you share during your AI conversations—including your responses, preferences, values, and stories—may be used to create match explanations and introductions that are shared with your potential matches. This helps both parties understand the basis of compatibility and what makes you a great potential match.

With Service Providers
We work with third-party companies that provide services on our behalf, including voice AI processing, text analysis, analytics, error monitoring, hosting, payment processing, and customer support. These providers are bound by confidentiality obligations and only process your data as necessary to provide their services.

For Legal Reasons
We may disclose your information if required by law, in response to legal process, to protect rights and safety, or to investigate fraud or security issues.

With Your Consent
We may share data with third parties when you give us explicit consent to do so.

Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. International Data Transfers

As we operate a global service, your data may be transferred to and processed in countries other than where you live, including the United States. These countries may have different data protection laws. We use appropriate safeguards, such as standard contractual clauses, to protect your data during international transfers.

7. Mobile App Permissions

Our mobile app may request the following permissions:

Microphone
Required for voice conversations with our AI agents. You can revoke this permission in your device settings, but voice features will not work without it.

Photos
Used to upload profile photos.

Notifications
Used to notify you about matches and important updates. You can control notification preferences in your device settings.

Location
Used to show you matches in your area and calculate distance preferences. You can control location permissions in your device settings.

8. Your Rights and Choices

You have control over your personal data. Depending on where you live, you may have the following rights:

Access and Portability
You can access your data by logging into your account. You can also request a copy of your data by contacting us.

Correction
You can update your profile information directly within the service. For other data corrections, contact our support team.

Deletion
You can delete certain data through your account settings. You can also delete your account at any time. After deletion, we will remove your data as described in this policy, except where we need to retain it for legal reasons.

Objection and Restriction
You can object to certain data processing or request that we limit how we use your data.

Consent Withdrawal
You can withdraw consent for optional data collection, such as location data or marketing communications, through your device or account settings.

To exercise these rights, please contact us at support@smalltalklabs.com.

9. How Long We Retain Your Data

We retain your personal data only as long as necessary for the purposes described in this policy and as required by law.

Active Accounts
We keep your data while your account is active and as long as needed to provide our service.

Deleted Accounts
After you delete your account, we retain certain data for a limited period:

De-identified Data
We may retain de-identified data that cannot identify you personally for analytics and service improvement.

10. Children's Privacy

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

11. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes before they take effect. Continued use of our service after changes become effective constitutes acceptance of the updated policy.

13. How to Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@smalltalklabs.com

Thank you for taking the time to read our Privacy Policy. We're committed to protecting your privacy while helping you find meaningful connections. Now let's get started on your journey!

© small talk labs, inc.